Frequently Asked Questions
General
Your Bazaar is an online marketplace where individuals and businesses can buy and sell a wide range of products and services. Users can create listings for items they want to sell, and buyers can browse these listings, contact sellers, and make purchases directly through the platform.
Yes, Your Bazaar's Purchase Protection ensures the safety of Buyer's money by holding the payment in secure hold until the Buyer receives and accepts the item.
The acceptance period is 24 hours after the Buyer receives the item from our courier, to allow the Buyer to check the item. Once the acceptance period finishes, the money will automatically be transferred to the Seller.
Our fully integrated payment partner, Trutsap, is a leading global payment security company - learn more
Yes, if an item is being sold online with Your Bazaar's Purchase Protection, then we will secure Buyer's payment and then assign a vehicle to collect the item from the Seller and deliver it to the Buyer.
Our door-to-door delivery service ensures that your item is delivered quickly and safely.
Our fully integrated delivery partners, Aramex and Tawseelah, are dedicated and insured, to fulfill your delivery needs - learn more
Yes, if you have purchased an item online with Your Bazaar Purchase protection, then your item is covered by our Returns Policy up to 24 hours after your item is delivered (Acceptance Period).
A Buyer can raise a Return Request through "My Purchases" in the profile section. Return Requests are managed by our payment security partner, Trustap, and will be considered on the basis of items being damaged, not working or significantly different to the item description or listing.
Our Returns Policy protects our Buyers against potential scams, because Buyer's money is held securely until the Acceptance Period finishes.
If a Returns Request is successful, we will arrange return delivery with the Seller, and the Buyer's will receive their money back for the item price - learn more
You can use the search bar on the homepage to enter keywords related to the product you're looking for. Additionally, you can browse categories or use filters to narrow down your search results.
Yes, you can sell both new and used items on Your Bazaar, as long as they comply with our policies and guidelines.
Your Bazaar is free to use for Buyers.
For Sellers, there are fees associated with boosted listings and Your Bazaar Purchase Protection.
Processing fees for Your Bazaar Purchase Protection are calculated at approximately 12% of the total transaction value (which includes the value of shipping for calculation), but may vary.
Your Bazaar employs various measures to ensure the safety and security of transactions, including identity verification, monitoring for fraudulent activity, and secure payment processing system provided by Trustap.
Yes, you can negotiate prices with sellers on Your Bazaar by messaging the seller. However, it's important to communicate respectfully and adhere to our community guidelines.
Your Bazaar prohibits the sale of illegal or prohibited items, as well as items that violate our community guidelines. This includes items such as weapons, drugs, counterfeit goods, and adult content.
You can contact customer support through the "Contact Us" section of our website or app. Our support team will assist you with any questions or issues you may have.
Yes, Your Bazaar may offer promotions or discounts on subscription packages from time to time. You can stay updated on these offers by subscribing to our newsletter or following us on social media.
Yes, Your Bazaar has a mobile app available for download on both iOS and Android devices. You can download the app from the App Store or Google Play Store.
My Account
To create an account on Your Bazaar, simply visit our website or download our mobile app and follow the registration process. You will need to provide basic information such as your name, email address, password, etc.
You can update your account information by logging into your account and accessing the profile section. Here, you can update your email address, password, and other account details.
Please contact customer support for assistance with this process.
Yes, you can customize your profile on Your Bazaar by adding a profile picture and other personal information.
You can track your order history and view past purchases by logging into your account and accessing the order history or purchase history section, only for orders purchased through Your Bazaar trusted payment partner Trustap.
If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
Trust & Safety
Your Bazaar verifies the identity of buyers and sellers through email verification and ID verification.
Your Bazaar employs measures such as monitoring for suspicious activity, implementing secure payment processing, and providing guidelines for safe trading practices to prevent fraud and scams.
Your Bazaar takes privacy and security seriously and advises users to exercise caution when sharing personal information with others on the platform. Avoid sharing sensitive information such as financial details or personal addresses unless necessary.
Your Bazaar provides dispute resolution services to help resolve conflicts between buyers and sellers. If you encounter an issue with a transaction processed via Your Bazaar trusted payment partner Trustap, please contact customer support for assistance.
Yes, Your Bazaar has community guidelines and policies that users are expected to adhere to. These guidelines include recommendations for safe trading practices and behavior on the platform.
Yes, you can report suspicious activity or listings on Your Bazaar by using the "Report" feature on the listing page or contacting customer support.
Your Bazaar employs secure payment processing methods and encryption technologies to protect your payment information during transactions.
If you encounter a problem with your order or transaction on Your Bazaar, please contact customer support as soon as possible. Our support team will assist you in resolving the issue and ensuring a satisfactory outcome.
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